FAQ FREQUENTLY ASKED QUESTION to resolve all your questions.
I HAVEN'T RECEIVED MY ORDER YET, IS THIS NORMAL?
Our orders take an average of 15 working days to reach their destination.
If 15 days have passed after the dispatch confirmation email for your package and you still have not received your purchase, do not hesitate to contact us using the contact form.
I CANNOT DOWNLOAD THE PRACTICAL GUIDE THAT COMES WITH MY REFILLABLE CAPSULES, WHAT SHOULD I DO?
FAQ The How To Guide may not download correctly.
If this happens to you, do not hesitate to send us a message or by responding directly to the order confirmation email.
We will send you the practical guide as an attachment, within 24 hours maximum.